SHIPPING & TERMS
Shipping Policy
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We ship pan-India but the shipping costs and timelines vary with location.
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As a small studio potter, a shipping time of 1 week from the date of the order placed is required for us to full-fill the orders.
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Shipping is made through multiple channels i.e multiple shipping companies depending on the availability of their serviceable pin-codes.
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Incase a pincode is non deliverable we will contact you for another location or make a full refund!
Return & Exchange Policy
We do not offer a return policy on our ceramics as we are small pottery studio. Products purchased through the webstore cannot be returned or refunded. Similarly, once a custom order has been completed and delivered, it cannot be returned or refunded. Given the fragile nature of the ceramics, we do not accept any returns under any circumstances.
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Damages and Breakage
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
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While the pieces are packed with utmost care, accidents are inevitable. Should a piece be found broken upon arrival, please send me a picture of it within 24 hours of its delivery and I will refund you for the broken piece. Any requests after that will not be entertained.
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In case you wish to receive a replacement, I'd be happy to make it for you. The shipping in this case will have to be borne be you. Given the time consuming nature of the material, it might take a few weeks to make a new piece.